Refund policy

At PresidentGrab, customer satisfaction is our priority. Please read our refund and return policy carefully before making a purchase.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 3 days of delivery at support@presidentgrab.com with your order number and photos of the damage. We will offer a replacement or full refund at no additional cost to you.

Wrong Item Received

If you receive the wrong item, please contact us within 3 days of delivery. We will arrange for the correct item to be sent or issue a full refund.

Change of Mind

We do not accept returns due to change of mind, as all products are made to order. In exceptional cases where a return is accepted:

• Return shipping costs will be the responsibility of the customer
• The item must be unused and in perfect condition

Return Window

If no issue is reported within 3 days of delivery, the product will be considered accepted.

Refunds

Refunds (if applicable) will be processed once the returned item is received and inspected. Processing times may vary depending on the payment provider. PresidentGrab reserves the right to refuse any return that does not meet these conditions.